Frequently Asked

 

Frequently Asked Questions

  1. Can I return or exchange merchandise I purchased online at one of your store locations?
  2. Can I use a Gift Card to purchase online?
  3. Can I use my store credit online?
  4. Do you ship to multiple addresses?
  5. How can I check the status of an order?
  6. How do I place an order?
  7. How do I register with loladre.com?
  8. What if I forgot my password?
  9. Online Payment Options

1. Can I return or exchange items I purchased online at one of your store locations?

Returns of full-price merchandise are accepted within 14 days of receipt of purchase. Refunds will be issued in the original form of payment and must be accompanied by receipt with the merchandise in the original condition. All purchases of sale merchandise, swimwear  are final sale and not eligible for exchanges, returns nor price adjustments. At this time, we cannot accept loladre.com returns in any store outside of the United States.

Unfortunately, Lola Dre does not currently offer exchanges for merchandise purchased on our website. If you are looking for a different size and/or color for an item already purchased, simply return the item, using our complimentary pre-paid UPS return label and and place a new order for the desired item.

2. Can I use a gift card to make an online purchase?

Yes, you can use an Lola Dre gift card to make online purchases. When checking out, simply enter the number on the back of the card into the 'Gift Card' field on the 'Payment Information' screen. The value of the card will automatically be applied to your order. Please be sure to also include your credit card information when using a gift card. Your gift card will be charged first and any remaining balance, if applicable, will then be applied to your credit card. Gift cards cannot be used on orders shipping internationally.

3. Can I use my store credit online?

Yes. When checking out, simply enter the number on the back of the card you received from the store into the 'Gift Card' field on the 'Payment Information' screen. We will automatically apply the credit amount to your order.

4. Do you ship to multiple addresses?

We currently do not offer this option.  If you would like items to go to separate addresses, you will have to place a separate order for each address.

5. How can I check the status of an order?

Simply click on Account in the upper right corner of our home page. Enter your account information to view your Order History. You can also track your shipped order by entering the supplied UPS tracking number at www.ups.com.

6. How do I place an order?

Follow these simple steps to place an order online:

  1. Add an item to your shopping bag by clicking the "Add to Cart" button on the item's product page. You can review your shopping bag and make any necessary changes/edits before checking out.
  2. Scroll over “My Bag” icon at the top right of the loladre.com page and then select “ Checkout.”
  3. Follow the instructions until your order has been confirmed. You'll know your order is complete when you see our Order Confirmation page with your order number.

You will receive at least two emails following the placement of your order. The first will confirm your order was received. The second will confirm your order was shipped and will contain a UPS tracking number to let you track the delivery of your package. If any of your items are out-of-stock or your delivery date has changed, you will receive an email with status updates on your order.

7. How do I register with loladre.com?

Click on the Person icon at the top right of any Loladre.com page. This will bring you to the Sign In/Register  page.  Please enter your information to sign up. Alternatively you can just go to https://shop.loladre.com/account/register/ to register

8. What if I forget my password?

Passwords are easy to forget, so we've made yours easy to recover! Simply select "Forgot Password?" below the sign in area and a password reset email will be delivered to your inbox.

9. Online Payment Options

Lola Dre offers the below payment options at checkout:

  1. Visa, Mastercard, American Express and Discover cards
  2. Apple Pay
  3. Google Pay
  4. PayPal
  5. Lola Dre Gift Cards