Returns and Refund

Returns

Loladre.com now offers complimentary returns on all U.S. orders.  Items purchased from loladre.com which are not SALE (Marked Down) or otherwise noted as FINAL SALE may be returned for a full refund to the original form of payment if returned within 14 days of receipt by mail or in any domestic Lola Dre store.

Items that are discounted with an offered discount code, are not considered Sale items, and are eligible for full refund.

Please note: All swimwear, intimate apparel and SALE (Marked Down) merchandise are FINAL SALE and NOT eligible for returns, exchanges or price adjustments. Lola Dre will not accept a return on merchandise that has been washed, worn, damaged after receipt or missing the original tags. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return might not be approved.

Loladre.com is unfortunately not able to offer merchandise exchanges or store credits at this time.

Return approval is at the discretion of our operations team and Lola Dre reserves the right to deny any return that does not comply with our policy.   Lola Dre cannot be responsible for wear and tear and any changes that occur to an item, due to the nature of garment materials.  Denied returns will be shipped back to the customer. To ensure a positive experience for all of our clients, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future return transactions from such clients at Lola Dre stores or Loladre.com.  

Domestic Return Procedure

To initiate a return in accordance with the Lola Dre Return Policy, please log into your Lola Dre account or visit https://shop.loladre.com/account/orders/. There you’ll find clear link in front of past order for processing your return. You may also contact [email protected] to process your return.

Note: You do have the option to return in stores. If you choose that option, please arrive with your order number.

International Return Procedure

To return your international online order, please contact us at [email protected] or 561-935-9949 for instructions. Please note, international web orders may not be returned in Lola Dre stores.

REFUNDING THE PURCHASE (Online Only)

Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:

  • The refund is always credited to the original payment method
  • The refund is always credited in the same currency as the original purchase
  • The refund is always credited to the purchaser’s account
  • If the purchase was made with a gift card, a new gift card will be issued
  • The time it takes to receive your refund depends on the payment method or your credit card provider
  • If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
  • If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher

 

PRODUCT availability

Our products come directly from designers from all over the world. We travel four times a year for market appointments directly with designers at their showrooms.  We hand select each item that is ordered, and pride ourselves on choosing the most unique and hard-to-find pieces.  Each item is 100% authentic and has been shipped to us directly from the designer. We receive new shipments of products to our store every day. Each item is thoughtfully unpacked, photographed, and placed on our floor. We strive to have these new products added to our website within 24 hours of receipt. Our online inventory is supplied through our physical store location and is updated as quickly as technology allows, so what you see on our website is available physically in our store, and vice versa. Online orders are pulled from the floor immediately, but in the rare case that something sells at the same time in store, we will send you an email with suggested alternatives or details about special ordering the piece for you, and we are always happy to refund your card if neither of those options suit you.

 

Right of Refusal

We have the right to refuse any return that does not meet the eligibility requirements.